Account FAQs

How do I reset my password?

Click the password reset link on the Sign In page, or use the following link: Forget Password?

I sent myself a password reset email but I haven't received it. What's wrong?

Check your Spam folder and double-check the email address used to sign into your Castos account was entered correctly. 

How do I cancel my Castos account?

Sign into your Castos dashboard > click the account name > select My Account from the menu. Select the Subscription Billing tab and click Cancel Account

How do I change my Castos subscription?

Sign into your Castos dashboard > click the account name > select My Account from the menu. Select the Subscription Billing tab and click Change Plan to select a different Castos subscription plan.  

How many podcasts can I have in one Castos account?

As many as you'd like!  

I have podcasts on more than one WordPress website. Can I connect them all to a single Castos hosting account?

No. Although you can create and manage as many podcasts as you'd like in a WordPress site, the API limits your Castos hosting account to a single WordPress website.  

What's the difference between the Starter, Growth, and Pro subscription plans?

Our Pricing page includes a side-by-side comparison of each available plan and the features they include.

Are Automated Transcriptions included in the cost of my subscription plan?

No. Automated Transcriptions are an add-on service that is billed on a monthly basis. Additional details are outlined on our page Working with Automated Transcriptions in Castos