Apple Podcasts: Troubleshooting
"Can’t connect to your feed."
"Can’t download episodes from your feed."
Troubleshooting: Double-check the image is within required limits
Podcast listening platforms require cover art images to stay within super specific guidelines. Without it, they can't publish the podcast. The image must be:
- a perfect square
- between 1400 x 1400px and 3000 x 3000px
- have a file size less than 1MB (500kb is optimal)
- .jpg or .png file format
- RGB colorspace
Use Cast Feed Validator to double-check the cover image is within approved limits
Troubleshooting: Confirm episode files are formatted correctly. In other words, make sure episode files weren't accidentally uploaded as a .png or .jpg image files.
"Can’t submit your feed. Your feed was previously submitted."
Troubleshooting: Check that your podcast's name isn't already taken by another podcast.
"Failed Review" or "Failed Validation"
Troubleshooting: As part of their RSS feed technical requirements, Apple Podcasts can only support URLs and filenames that include a-z, A-Z, or 0-9. Rename episode files that include unsupported characters and replace the media file on the Episode Details page.
Troubleshooting: For a podcast status other than Active, please see Apple Podcasts Connect: Check your podcast status