Apple Podcasts: Troubleshooting

Common Errors

"Can’t connect to your feed." 

"Can’t download episodes from your feed."

Troubleshooting: Double-check the image is within required limits

Podcast listening platforms require cover art images to stay within super specific guidelines. Without it, they can't publish the podcast. The image must be:

  1. a perfect square
  2. between 1400 x 1400px and 3000 x 3000px
  3. have a file size less than 1MB (500kb is optimal)
  4. .jpg or .png file format
  5. RGB colorspace

Use Cast Feed Validator to double-check the cover image is within approved limits 

Review Apple Podcasts Connect Artwork troubleshooting guide 

Troubleshooting: Confirm episode files are formatted correctly. In other words, make sure episode       files weren't accidentally uploaded as a .png or .jpg image files.  

"Can’t submit your feed. Your feed was previously submitted."

Troubleshooting: Check that your podcast's name isn't already taken by another podcast.

"Failed Review" or "Failed Validation"

Troubleshooting: As part of their RSS feed technical requirements, Apple Podcasts can only support URLs and filenames that include a-z, A-Z, or 0-9. Rename episode files that include unsupported characters and replace the media file on the Episode Details page.  

Podcast Status

Troubleshooting: For a podcast status other than Active, please see Apple Podcasts Connect: Check your podcast status

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us