My episode transcription failed

Castos Transcriptions are automatic for newly published episodes.

In case your episode transcript does not generate:

  1. Check the audio file uploaded is supported file type (MP3, M4A, or MP4). If a different file type has been uploaded, replace the media file with a supported type.
  2. Email Castos Support with the following:
    • Castos account email
    • Episode title
    • Episode link

The Castos team will respond as soon as they are able to and regenerate this episode's transcript and investigate the issue.

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us